AI Voice Call Agent & Chatbot
2026Designed and built an intelligent AI-powered phone support system for a leading consumer brand. The voice agent handles inbound calls, identifies products from a 100+ item catalog, walks customers through part identification via manuals or verbal probing, checks warranty status, logs support tickets, and escalates to human agents when needed — all through natural conversation.
Claude Sonnet 4.5Claude Haiku 4.5ElevenLabs Conversational AITwilio